eBenefits Group's "best in the industry" customer service includes: · Daily interface with carrier on behalf of employee/employer · Professional and expedient problem resolution, for issues such as billing, ID cards and claims · Create Customized Employee Benefit Insurance Manual for employer and employees · Simplify or eliminate paperwork · Utilize the internet to obtain prompt answers and improve communications · Network disruption analysis i.e.: Are my employee's doctors in the new health plan? · Other HMO policy changes i.e.: Are my employees being forced to change their prescription drug requirements?